Terms & Conditions

1. About EPYX DERMA

EPYX DERMA is a skin and hair clinic located in Madhurawada, Visakhapatnam, providing dermatologist-led consultation, diagnostic guidance and treatment services for eligible skin, hair, scalp, nail and aesthetic concerns.

2. Medical Information Disclaimer

Information on this website is provided only for general educational and awareness purposes. It is not a substitute for an in-person medical consultation, diagnosis, prescription or emergency care.

• Treatment suitability, risks, benefits, expected results and recovery vary between patients.
• No treatment should be started, stopped or changed solely because of information on this website.
• Individual results from dermatology, laser, hair-restoration or aesthetic procedures cannot be guaranteed.

3. Appointments and Enquiries

Appointment forms, telephone calls, WhatsApp messages and other website enquiries are requests only. An appointment is considered confirmed only after confirmation from the EPYX DERMA team.

• You must provide accurate and current contact information.
• Consultation and treatment availability may vary.
• Clinic timings may change on holidays, emergencies or due to the doctor’s availability.
• Please inform the clinic as early as possible if you need to cancel or reschedule an appointment.

4. Emergencies

This website, its forms, email addresses and social media accounts are not emergency medical services. For a medical emergency, severe allergic reaction, breathing difficulty, loss of consciousness or other urgent symptoms, contact local emergency services or visit the nearest emergency department immediately.

5. Treatment Decisions and Results

All treatment recommendations are subject to consultation, examination, medical history and clinical suitability. EPYX DERMA may decline, postpone or modify a procedure when it is considered medically inappropriate or unsafe.

Before-and-after photographs, testimonials and treatment examples are illustrative. They do not promise or guarantee that every patient will achieve the same result.

6. Fees, Payments and Refunds

Consultation fees, procedure charges, packages and payment terms will be communicated by the clinic. Prices may change based on treatment requirements, consumables, number of sessions and other clinical factors.

• Fees paid for completed consultations or procedures are generally non-refundable.
• Package, advance and cancellation terms may vary and will be explained before payment.
• Refund eligibility, where applicable, will be assessed according to the specific service and clinic policy.

7. User Responsibilities

When using this website, you agree not to:

• Provide false, misleading or another person’s information.
• Attempt to gain unauthorized access to the website, server, forms or clinic systems.
• Upload or transmit malicious code, spam or unlawful material.
• Copy, reproduce or commercially use website content without written permission.
• Use the website in a manner that interferes with its operation or another visitor’s use.

8. Intellectual Property

Unless otherwise stated, the EPYX DERMA name, logo, website design, written content, graphics, treatment materials, photographs and videos are owned by or licensed to EPYX DERMA. They may not be copied, modified, republished or commercially distributed without prior written consent.

9. Patient Images and Testimonials

Patient photographs, videos, reviews or testimonials will be used for educational or promotional purposes only when appropriate consent has been obtained. Some images may be representative or stock visuals and will not necessarily depict actual patients.

10. Third-Party Links and Platforms

This website may link to Google Maps, WhatsApp, Instagram, Facebook, YouTube or other third-party services. EPYX DERMA does not control their availability, security, content or privacy practices. Your use of those platforms is governed by their own terms and policies.

11. Website Availability

We aim to keep the website accurate and available, but we do not guarantee uninterrupted access or error-free operation. Content, services, prices, doctor schedules and website features may be updated, suspended or removed without prior notice.

12. Limitation of Liability

To the extent permitted by applicable law, EPYX DERMA will not be liable for loss arising from reliance on general website information, inability to access the website, third-party links, transmission failures or unauthorized use outside our reasonable control.

Nothing in these terms excludes any responsibility that cannot legally be excluded.

13. Privacy

Personal information submitted through this website will be handled according to our Privacy Policy and applicable law. Please avoid submitting unnecessary sensitive medical information through unsecured or public communication channels.

14. Changes to These Terms

EPYX DERMA may revise these Terms and Conditions when required. Updated terms will be published on this page with a revised effective date. Continued use of the website after an update indicates acceptance of the revised terms.

15. Governing Law

These terms are governed by the laws applicable in India. Subject to applicable consumer and healthcare laws, disputes relating to this website will fall under the jurisdiction of the competent courts in Visakhapatnam, Andhra Pradesh.